F.A.Q – Stitchy Bunny

Business Hours / Chat / Location

What are your business hours?

  • Our office and phone support are open Monday–Friday, 8:00 AM – 5:00 PM.

  • Our live chat support is available Monday–Sunday, 10:00 AM – 6:00 PM.

  • You can also email us anytime at support@stitchybunny.com, and one of our team members will respond within 1 business day.

  • We are proudly located in [Your City/Location].

Ordering / Shipping / Processing / Returns

How do I input the sizes I want to order?

  • During checkout, you can enter all uniform information in the text box provided in your cart.

  • Or, you can simply reply to your order confirmation email with the details after checkout.

Is there a certain way to send sizes/player names/team names?

  • You can send us your order details in whichever format is easiest for you. If anything is unclear, we’ll reach out to confirm.

Example format:
5 Small – #1, #2, #3, #4, #5
2 Medium – #6 WILLIAMSON, #7 JOHNSON
3 Large – #8 BEALL, #9, #10
Team Name: BOBCATS (on left chest)

How long will delivery take once I order?

  • Processing: 3–5 business days (depending on customization).

  • Shipping: 5–7 business days (depending on location).

  • We recommend ordering at least 3 weeks before you need your uniforms.

  • Please allow up to 14 business days total in case of unexpected delays.

What is the minimum order?

  • We require a minimum of 10 uniforms.

  • You may mix and match between sports (e.g., 5 baseball + 5 volleyball).

  • Individual pieces are also available as long as the total order = 10 items.

When does my order get processed?

  • Orders are processed Monday–Friday only.

  • Orders placed after 3:00 PM PST will be processed the next business day.

  • Processing begins once all required details (sizes, logos, etc.) are confirmed.

Can I check my order status?

  • Yes! Once your order ships, you’ll receive a tracking number via email and/or SMS.

  • Packages ship via DHL Express and usually require a signature.

How much is shipping?

  • We offer flat-rate shipping of $25.00 on all orders.

What is your return policy?

  • Because our products are custom-made, we do not offer returns.

  • If there’s an issue with your order, email us within 2 days of delivery at support@stitchybunny.com, and we’ll do our best to resolve it.

Can I add extra uniforms later?

  • Since we require a minimum of 10 uniforms per order, we recommend ordering extras in advance for new players or replacements.

Uniform Quality / Care / Color Matching

What material are your uniforms made of?

  • All uniforms are 100% polyester – breathable, lightweight, and quick-dry.

Do the uniforms shrink?

  • No, polyester fabric does not shrink.

How should I wash them?

  • Wash inside-out, in cold water, and hang dry.

  • If tumble drying, use a low setting and keep uniforms inside-out to protect names, numbers, and logos.

Can you color match existing uniforms?

  • We do our best to match, but exact color matches are not guaranteed due to fabric differences, fading, or discontinued materials.

Fonts / Numbers / Logos

What are my logo options?

  • Logos can be added in 3 standard size ranges (up to 16, 30, or 45 square inches).

  • Larger logos can be quoted upon request.

Can I add a team name?

  • Yes, team names are $2.50 each (up to 12 characters).

  • Longer names are +$1 per extra character.

  • Stacked names count as two names.

What font is used for names and numbers?

  • Standard block-style fonts (Arial equivalent).

  • Player names are always capitalized, while team names appear as provided.

Can I pick a number font?

  • Yes! You can choose from our available font options listed under “Fonts for numbers and names” on our site.

Can I add a team badge or custom logo?

  • Yes! You can select a badge style from our catalog or upload your own custom logo.

  • Logos must be provided in AI or EPS format for best results.

  • If you only have a non-vector logo, our design team can recreate it for a $25 one-time art fee.

Size / Product Availability

Do you have a size chart?

  • Yes, each style has its own size chart on our website.

  • Please measure carefully – Stitchy Bunny is not responsible for incorrect sizes once provided.

  • Our current maximum size is Adult XL (XXL requests are adjusted to XL).

Can I order different sizes for jersey & shorts?

  • At this time, jersey and shorts are sold as the same size set.

What if an item is out of stock?

  • If a uniform is unavailable, we’ll notify you within 1 business day.

  • You may switch to another style and receive a 5% discount, or cancel your order before it’s finalized.

Payments / Taxes

What payment methods do you accept?

  • All major credit cards.

Do I need to pay sales tax?

  • Sales tax applies only to orders shipped within California.

  • Customers outside of California are not charged sales tax.

Uniform Pictures

  • Product images may show the first manufactured version of each uniform.

  • Slight color tone variations may occur in re-productions.

  • If you’d like to see the current version before processing, please request a sample picture when placing your order.